About Subscribing
About Subscribing
Personalised Subscriptions to Suit Your Hound’s Needs
At 5 Hounds, we offer flexible subscription plans tailored to your pet’s unique dietary requirements. Choose between our Full Bowl or Half Bowl plans, each designed to deliver the right amount of nutrition for your dog.
Pricing is based on your personalised meal plan, ensuring you only pay for what your dog needs.
Whether you’re feeding one hound or many, our subscription service makes it easy to keep their bowls full and their tails wagging.
-
Step One
Create a personalised meal plan tailored to your hound’s needs
-
Step Two
Select a delivery frequency to suit your dog’s diet
-
Step Three
Enjoy the convenience of regular, automated deliveries
A Subscription created for hounds, as well as their humans
Tell us all about your dog, including their age, current weight, activity levels, as well as any dietary requirements or protein preferences.
Why Subscribe to 5 hounds?
Enjoy more than just savings.
Free delivery
on all subscriptions
Free gIft
of our Synbiotic Powder with first orders
No Hidden Fees
No cancellation fees or hidden charges
Total Flexibility
modify, pause or cancel your plan at any time
If your dog doesn't love their 5 Hounds meals, Dr. Will can work with you to ensure your dog gets onto a real whole food diet. If this isn't possible, we'll offer you 100% of your money back.
Please refer to our Terms of Service for further details on our Money Back Guarantee
How Delivery works
5 Hounds meals will be delivered to your doorstep frozen, which is why we recommend that you store your dog’s meals in the freezer until ready to serve.
We would also recommend your freezer be kept at -15°C. To serve, defrost to 4°C and keep any unused portions refrigerated. Do not refreeze.
As 5 Hounds meals are flash frozen directly after being lightly cooked, they can remain frozen and suitable for consumption for 6 months.
If you would like to make any changes to your subscription - whether pausing, cancelling, or editing - make those changes by midnight on the Sunday before your delivery.
For example, if your order is set to be delivered for Thursday the 15th, you’ll need to update or pause your subscription by Sunday the 11th.
If unsure of how to make this adjustment to your subscription, please email us directly at info@5hounds.com.au and we’d be happy to make this amendment for you.
Alternatively, you can check out our Subscription Guide here, for key portal navigation advice.
I transitioned over a few days, and my dog had no issues at all. and best of all he LOVES it. I slightly warm it before he gets it , and he is eagerly awaiting his bowl to be put down . We are totally converted
- Carolyn & Archie
What I love most is the high-quality ingredients. It’s clear this food is designed with dogs’ health in mind. As a dog parent, seeing him enjoy his food while knowing it's good for him is the best feeling.
- David
Hugo absolutely lovessss this and he literally gobbles his food down! ...
We are so happy we switched to 5 Hounds and I see so much difference in his fur and energy levels already!- Meena
Frequently Asked Questions
How do I change my subscription?
How do I change my subscription?
On the Overview tab, if you scroll to the bottom you’ll see the products contained within your Subscription Order.
This is where you can make adjustments to the contents of your meal plan, as well as any Longevity Treats or Synbiotic Powder you have included in your order.
Or if you prefer, email what adjustment you want to make to: info@5hounds.com.au
And we'll be happy to help
Can I skip a delivery?
Can I skip a delivery?
Yes you can skip a subscription delivery. Simply log in to your subscription account and on the Overview tab, you will find clear communication regarding your dog’s active subscription and when it will next be delivered.
Any orders that haven’t been processed and paid for can be amended if you wish. For example, you can ‘Skip’ your next order, ‘Reschedule’ to another date that suits or if you need you order quickly select ‘Ship Now’.
What if I need to cancel?
What if I need to cancel?
To pause or cancel your subscription:
1. On the Payment Details tab, select either ‘Pause’ or ‘Cancel Subscription’ where it says Manage Subscription.
2. Pausing your subscription will mean no further orders are processed, but you can log back in and resume your subscription anytime.
3. Cancelling will completely make your subscription ‘Inactive’. When cancelling, we would appreciate if you could leave us some feedback on why you’ve decided to cancel.
How do I update my payment details?
How do I update my payment details?
If you need to change or update your billing method (payment details) at any stage, you can do so by following these steps:
1. Log into your portal and Click the Payment Details tab.
2. Select ‘Update Payment’ in the Payment Method section.
3. Change your existing Payment Method details or add a new Payment Method.
I have a question about how to navigate the subscription portal. What do I do?
I have a question about how to navigate the subscription portal. What do I do?
We've created this dedicated Subscription Guide, with a range of portal navigation tips to help you make edits and amendments to your subscription orders.
If the answer isn't provided in this guide, please email info@5hounds.com.au